Terms of Service

4.1 Permitted Use

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services in any way that violates any applicable federal, state, local, or international law or regulation.

4.2 Prohibited Conduct

You agree not to:

• —Use the Services in any manner that could disable, overburden, or impair the Services
• —Attempt to gain unauthorized access to any portion of the Services
• —Use any robot, spider, or other automated device to access the Services
• —Introduce any viruses, malware, or other harmful code
• —Use the AI platform to generate illegal, harmful, or misleading content
• —Reverse engineer, decompile, or disassemble any part of the Services

5.1 AI-Generated Content

Our AI agents may process your data and generate outputs based on your inputs. You acknowledge that AI-generated content may not always be accurate, complete, or suitable for your intended purpose. You are solely responsible for reviewing and verifying any AI-generated outputs before use.

5.2 Data Processing

By using our AI platform, you grant us permission to process the data you submit to provide the Services. We implement trust, risk, and security management (TRiSM) measures but cannot guarantee 100% accuracy or error-free operation.

5.3 User Responsibility

You are responsible for ensuring that your use of AI-generated content complies with all applicable laws and does not infringe on any third-party rights.

5.4 Chat Widget Services

We offer an embeddable chat widget (the "Widget") that customers ("Widget Customers") may integrate into their own websites to enable end users ("End Users") to interact with an AI-powered chat agent. By embedding the Widget you agree, in addition to these Terms, to the Widget-specific provisions in this Section 5.

5.5 Widget Customer Obligations

As a Widget Customer, you are responsible for:

• —Privacy disclosure: Disclose the use of our AI chat Widget in your own privacy notice, including categories of data collected and how they are processed.
• —Consent compliance: Ensure your deployment complies with applicable privacy laws in your jurisdiction, including obtaining any consents required from End Users beyond the consent gate we provide.
• —Lawful use: Do not use the Widget to solicit or process sensitive personal data (for example, health, financial, biometric, or government-issued identifiers) without an appropriate legal basis, safeguards, and, where required, a Data Processing Addendum.
• —AI disclosure: Do not disable, remove, or circumvent the AI-assistant disclosure we present to End Users in the consent gate.
• —No substitute for licensed advice: Do not deploy the Widget as a substitute for licensed professional advice (legal, medical, financial, tax, or similar) without appropriate disclaimers, guardrails, and human oversight.

5.6 AI Output Disclaimer for the Widget

AI-generated responses delivered through the Widget are provided for informational purposes only. Levangie Laboratories, Inc. does not guarantee the accuracy, completeness, or suitability of any AI-generated content. Widget Customers acknowledge that (a) AI responses may contain errors, hallucinations, or outdated information; (b) Widget Customers are responsible for monitoring AI responses provided to their End Users; (c) LLABS is not liable for any commitments, promises, representations, or guarantees the AI may appear to make to End Users, and Widget Customers should configure appropriate guardrails; and (d) End Users should be informed that AI responses do not constitute professional advice.

5.7 Data Processing Addendum

Where a Widget Customer processes personal data of End Users located in the European Economic Area, the United Kingdom, or another jurisdiction requiring a Data Processing Addendum, a DPA is available on request by contacting brayden@levangielaboratories.com. The DPA governs our processing of End User personal data on your behalf, including subject matter, duration, nature and purpose of processing, categories of data and data subjects, and the obligations of the parties.

5.8 Usage Limits

Use of the Services, including the Widget, is subject to usage limits (including rate limits) that we publish or communicate from time to time. We may modify limits to protect the stability and security of the Services or to enforce acceptable use.

6.1 Our Rights

The Services and all content, features, and functionality are owned by LLABS and are protected by copyright, trademark, patent, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

6.2 Your Content

You retain ownership of any data or content you submit to the Services. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, process, and store such content solely to provide the Services.

11.1 Termination by Us

We may terminate or suspend your access to the Services at any time, with or without cause, with or without notice. Upon termination, your right to use the Services will immediately cease.

11.2 Data Deletion on Termination

Following termination of your account, data associated with your account is retained and deleted in accordance with our Privacy Policy. In summary: API keys, linked accounts, and active sessions are deleted immediately; conversations, folders, and user records enter a 30-day grace period during which you may contact us to reverse the deletion, after which they are anonymized or deleted. On revocation of a Widget key, active chat sessions end immediately and End User data (including any stored IP addresses, user-agent strings, and visitor identifiers) is deleted consistent with the retention periods in the Privacy Policy. Aggregated, de-identified analytics may be retained indefinitely.